Review replies · Positive
Reply to 3 positive reviews
4–5 star reviews
Jennifer, Robert, Amanda
3 thank-you replies are ready. Publish together or check each one.
Demo · not sent to Google
Overview
Review your Google profile performance and recommended updates.
Google rating
4.8/ 5
0.2from 186 reviews
New reviews
18
28.6%vs. last month
Call-button clicks
42
16.7%vs. last month
Profile impressions
8,420
16.9%vs. last month
Recommended for you
7 recommendations · Summit Heating & Air
Review the change, edit what you need, then publish.
New profile service
Add heat pump installation to services
Google profile · Services
NewHeat pump installation
This will appear as a service customers can find on your profile.
Ready to add
Why this change?
Your team installs heat pumps, but that service is missing from this demo profile. Add the confirmed service so your profile reflects your work.
Demo · not sent to Google
Holiday hours
Confirm your holiday hours
Proposed holiday hours
October 31, 2026
Suggested hours — check that they’re right for your business. Regular weekly hours stay the same.
Why this change?
Confirm your Halloween hours for 2026 before applying them to your profile.
Demo · not sent to Google
Review reply
Reply to a 2-star review
Needs your review
Mark’s reviewRead review
“The technician fixed the furnace, but the arrival window came and went without an update. I had to call twice to find out when someone would be here. The repair itself was fine, but the communication needs work.”
Mark, I'm sorry we left you waiting without a clear update. Your time matters, and we should have communicated the delay. We're glad the furnace is working, but we'd like to understand what happened and make this right. Please call our office at (615) 555-0142 and ask for the service manager.
Why this change?
Mark mentioned a missed arrival window. This draft acknowledges the communication issue and offers a direct way to follow up, without making excuses.
Demo · not sent to Google
New post
Share a fall maintenance post
Photo needed
Cooler mornings are on the way, Franklin. A fall HVAC tune-up is a good time to check your furnace, replace the filter, and catch small issues before you rely on the heat every day. Summit Heating & Air serves Franklin, Brentwood, Spring Hill, and nearby communities. Call to schedule your seasonal maintenance visit.
Add a recent job photo to finish this post.
Why this change?
Homeowners are thinking about cooler weather. A timely maintenance reminder gives them something useful to act on.
Demo · not sent to Google
Profile performance
Profile activity over the last six months
Summit Heating & AirPrior period
Illustrative demo trend · Current month to date
Recent activity
Your weekly briefing is ready
7 specific recommendations prepared for your demo business.
Today
Review request delivered
A sample request for James Walker's completed AC repair. No review is attributed to this message.
5 days ago
A helpful update, published
“Comfort starts with a clear answer.” was published in this demo.
5 days ago
A customer concern, acknowledged
A professional response to Patricia's billing feedback was saved in the demo.
8 days ago